Terms & Conditions

Covid-19 Protection Framework (CPF) Traffic Light System

Our 2022 Enrolments are open. There has been changes to our Terms and Conditions in accordance with the CPF Traffic Light System.  

Course Information

In most cases courses will be taught by the tutor named in the brochure/website on the dates stated. We make every effort to make our programme as accurate as possible at the time of publishing. We do, however, reserve the right to make any changes that may be necessary. This includes changes to day, time, venue and tutor. 

Enrolment Information

Enrolments into a course is based on first come, first served.

All courses need a minimum number to go ahead.  If your course does not have sufficient paid enrolments, we regret that we will have to cancel and will let you know either by email or text.  Please check your emails regularly.  Courses are usually confirmed or cancelled 2-3 working days prior to the scheduled start date.

Your enrolment into a course at Risingholme remains provisional until you have paid.  Only a paid enrolment secures a place in a course.

A 5% discount on course fees is available if you enrol and pay for the whole year (all 4 terms in the same course) before 01 February of the year of enrolment. Please enquire at the office.

Many of our courses are government funded through the Tertiary Education Commission’s Adult and Community Education (ACE) fund.  If you are enrolling in an ACE Funded Course you will be required to provide proof of identity, citizenship/residency at the time of enrolment.  For further information, on what types of identity documents are required and how you can provide this information, please click here.

Waitlist System:  We run a waitlist system for our courses.  Please don’t delay paying for your course, as provisional enrolments in courses that have enrolments on the waitlist may be removed from the course and replaced with a paid enrolment from waitlist.
Please note:  Before removing your course enrolment you will receive an email prompting you to pay and giving you 48 hours to do so.

Refund Policy

Cancellation by us

  • We may regretfully have to cancel courses if we do not get enough paid enrolments in which case you will get a full refund.
  • We may choose to close a course if there is a high level of non-attendance or withdrawal, in which case a proportional refund may be made.

Cancellation/suspension/postponement due to extreme weather, tutor illness or other unforeseen reason

Wherever possible, we will offer replacement or extended classes to make up for any class/es cancelled, suspended or postponed due to extreme weather, tutor illness or other unforeseen reason.  For further information click here.

Cancellation by the learner

If you need to withdraw from a course and inform us in writing at least one week before the course is scheduled to start or before the course has been confirmed to start, you will be eligible for a refund minus a $20 administration fee.

If you withdraw from a course at any other time, you will not be eligible for a refund.

No refunds are given after confirmation or commencement of a course to ensure course viability.

Non-Attendance due to Self-Isolation (As deferred for Phase 3, Red Setting of Traffic Light System)
If you cannot attend a number of consecutive classes due to having to self-isolate as you are a household contact or are covid positive and have concerns about your course please contact the office at info@risingholme.org.nz to discuss your options.


When you enrol with Risingholme we use secure payment facilities to process all online credit card transactions.  No credit card details are kept by Risingholme unless by prior agreement.

Price, currency and GST

All prices stated on our website are in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Payments will be processed in New Zealand Dollars only, we do not accept payments in any other currencies. Risingholme reserves the right to change prices of courses advertised on this website, without notice.

Credit card payment and security

Risingholme credit card information security policy: Risingholme uses the Westpac Internet Payment Solution Plus (WIPS plus) Payment Gateway for its online credit card transactions. WIPS plus processes online credit card transactions securely providing a safe and secure online payment service.

·         Payments are processed in real-time

·         Risingholme does not have access to your credit card number, credit card payments are secured by ‘Westpac’.

Privacy and the use of Personal Information

Risingholme Community Centre values its learners and respects their privacy.  The personal information Risingholme Community Centre Incorporated will collect, use, store and disclose about you via our enrolment form (paper or online), emails and feedback is for the purpose of conducting its normal and proper business in accordance with the Privacy Act 2020, Education and Training Act 2020 and any other relevant legislation.

Risingholme Community Centre supplies data collected on the enrolment form to government agencies, including:

  • Ministry of Education
  • The Tertiary Education Commission
  • Ministry of Health

Those agencies use the data collected from Risingholme Community Centre Incorporated to administer the tertiary education system, including allocating funding or in case of a pandemic.

Your personal details (name, date of birth and residency status) as entered on the enrolment form, if required, may be included in the National Student Index. 

All personal information is held securely in our systems in accordance with Risingholme’s Policies and Procedures and the Privacy Act 2020.  You may view any information held about you and amend any errors in that information.  To do so, contact Risingholme’s Privacy Officer.