Terms & Conditions

Refund Policy

Cancellation by us

  • We may regretfully have to cancel courses if we do not get enough enrolments in which case you will get a full refund.

  • We may choose to close a course if there is a high level of non-attendance or withdrawal, in which case a proportional refund may be made.

Cancellation due to extreme weather

Wherever possible, we will offer replacement or extended sessions to make up for sessions cancelled due to extreme weather, tutor illness or other unforeseen reason.

Cancellation by the learner

If you need to withdraw from a course and inform us in writing at least a week before the course is due to start, you will be eligible for a refund minus a $20 administration charge.

If you withdraw from a course at any other time, you will not be eligible for a refund.

No refunds are given after commencement of a course to ensure course viability.

 

Payment and Privacy policy

Risingholme values our learners and respects their privacy. Any information we collect about you is held with the utmost care and security. We want to make your learning experience, with us, as safe and satisfying as possible. While we may securely store your personal enrolment details, we do not sell, trade or share this information with anyone. When you enrol with Risingholme we use secure payment facilities to process all online credit card transactions. No credit card details are kept by Risingholme unless by prior agreement.

Price, currency and GST

All prices stated on our website are in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Payments will be processed in New Zealand Dollars only, we do not accept payments in other currencies. Risingholme reserves the right to change prices of courses advertised on this website, without notice. 

Credit card payment and security

Risingholme credit card information security policy: Risingholme uses the Westpac Internet Payment Solution Plus (WIPS plus) Payment Gateway for its online credit card transactions. WIPS plus processes online credit card transactions securely providing a safe and secure online payment service.

  • Payments are processed in real-time

  • Risingholme does not have access to your credit card number, credit card payments are secured by ‘Westpac’.