Frequently Asked Questions
What is ACE?
ACE is an acronym for Adult and Community Education.
Who can enrol in your classes?
Risingholme classes are open to everyone aged 16 and over who are not currently at school, regardless of educational background, unless specified otherwise.
How do I enrol?
You can enrol online, by phone, email, mail or in person.
PDF Format – Download PDF document here
Word Format – Please contact the office by email firstname.lastname@example.org
When do I enrol?
Our website contains information about our courses for the whole year and we take enrolments throughout the year – we advise enrolling early to ensure you are in your favourite course. We operate on a first come, first served basis.
The courses page contains a summary of all courses we are currently offering. Click on the category link to see the full lists of courses.
Early enrolment and payment is encouraged to ensure your enrolment in the course and to prevent cancellation due to low enrolments.
When is the office open?
Monday to Friday: 9 am – 4 pm excluding public holidays
The Centre closes over the Christmas holidays and these dates will be advised.
Click here for information on term dates and when the office is likely to be closed.
Is payment due at the time of enrolling?
Yes, payment is due at the time of enrolling to secure your place in the course.
What payment methods are accepted?
- In person at the office – by cash, credit card or eftpos
- Ring the office to provide your credit card number 03 332 7359
- Internet banking or depositing in our bank account. Our bank details are as follows:
Risingholme Community Centre account 03 1598 0006558 00
Please add as reference/particulars your surname and the course name.
E.g [own surname] [course enrolling in]
How do I know if I am enrolled?
When you enrol in one of our courses, you will receive a generic email acknowledging we have received your enrolment and if there are any problems or if the course is full or cancelled, we will send a separate email requesting further information or advising what options are available. If you do not have an email address, please provide a stamped, self-addressed envelope with your enrolment form.
- Your payment secures your place.
- Once we receive your payment, we will issue a receipt and course information sheet. (You are welcome to request the course information prior to this.)
- We will keep you enrolled unless you indicate otherwise. Please let us know as soon as possible if you are not able to attend the course e.g. due to work commitments.
- In the event that you have not paid your course fee and we are experiencing demand for the course we will contact you again and will ask you to pay your course fee – this may result in putting you on the waiting list for the course.
- We respectfully ask that you make your payment as soon as possible as we need to confirm with the tutor if the course will be starting and do so based on receiving enough paid enrolments.
You will be notified of any changes to the course(s) that you have enrolled in by email, please make sure we have your current email address and that you check your emails and spam folder.
If cancelled, by us, you will have the option of a full refund or a transfer to another course.
I have emailed my enrolment, but I have not heard from you.
We endeavour to acknowledge receipt of your enrolment as soon as we can. However, at times we experience high volumes of enrolments. If it is more than a week after you have emailed your enrolment to us, do contact us to enquire about the status of your enrolment.
Please check your spam folder as well.
How will I know if a course is full?
If you have mailed in or emailed your enrolment for a course which is full, you will be contacted and given the option to be placed on the waiting list for that course or offered an available place in another course. If you register in person, you will know immediately the status of the class.
What if I am placed on a waiting list – do I show up on the first night of the course?
If placed on a waiting list, you will be contacted if a space becomes available. Please do not go to the class unless we have contacted you. All waiting lists are handled on a “first come – first serve” basis and each course is filled in the order people were placed on the waiting list.
Can I contact the tutor before taking the course?
Contact the office with your query and we will contact the tutor with your name and contact details and have them contact you. A reminder that all our tutors are part time tutors and may not be able to contact you immediately.
How will I know if the course I registered for is going to take place?
You will receive a confirmation email from us at least 2-3 days before the scheduled start date of the course. You will be contacted if the course is cancelled. Assume the class is being held if you do NOT receive a call, text or email from the office to say otherwise. Please ensure we have your current contact information and check your emails regular along with your spam folder.
Will I receive a reminder notification about my upcoming course?
We endeavour to send a confirmation email at least 2-3 days before a course is due to start. It is however your responsibility to remember the date and time of your course, this information can be found on your receipt and on our website. There are no refunds for ‘no-shows’.
How do I know where to go?
The course information sheet has the venue/location, where to meet or what room your course will be held in, please review this information. Directions to our venue/locations is available on our website.
What should I bring to class?
You may want to bring a note pad, pen or pencil to take notes. Furthermore, your course information sheet will cover what you need to bring for the first class. During the course, your tutor will discuss what you need to bring for subsequent classes.
Are these credit classes?
Courses offered through us are non-credit/non-qualification courses. Grades and/or degrees are not part of these courses. Upon request, a certificate of attendance is available for all our Community Education courses for those who have attended at least 80% of their course.
What if a course does not meet the minimum enrolment numbers?
If the course you have enrolled in does not meet minimum enrolment requirements, the course will be cancelled. We will notify you of the cancellation by phone, email or text providing you with the option of signing up for another course or a full refund.
What is your refund policy?
Please click here to access our refund policy.
Will a refund be issued if I miss my class?
No, refunds are not issued for missed classes. Please review our refund policy.
Can’t I make up a class at a later date?
For safety and security reasons, only enrolled learners for a particular course are allowed in that course. It is sometimes possible to attend another class of the same course if taught by the same tutor during the same term. This is however at the discretion of both Risingholme and the tutor.
Why the strict refund policy?
Decisions to run a course are made based upon paid learner enrolment numbers. If someone were to cancel their enrolment after the start of the course, Risingholme still has all the costs associated with the course e.g. paying the tutor’s wages, contribution towards electricity and other overheads.
What happens if a class is cancelled/postponed/suspended due to extreme weather or some unforeseen event?
Please click here to read about our procedures in such events.
What happens in the first class?
In your first class, you will meet your tutor and fellow learners.
Your tutor will
- Tell you more about the course and the different ways in which you will learn
- Ask what you hope to achieve
- Chat with you to check that you are happy that this is the right course for you
- Let you know how you can tell us how you are getting on
- Advise you about course materials or equipment you may need
- Tell you what to do if you cannot attend the course
- Give ideas about further courses you may want to progress to
- Answer any questions you may have
- Tell you about health and safety.
How can I provide feedback for the course I have taken?
Let us know what you think. We are keen to hear what you think about your experience as an adult learner.
A course evaluation is available at the end of your course.
Comments: If you have any comments or suggestions for making services even better let us hear them.
Compliments: If you think we are doing things well we would like to hear that too.
Complaints: If you are not satisfied about a standard of service, action, or lack of action, by ourselves, or by others working on our behalf, please tell us and what we can do to improve things.
I am interested in being a tutor at Risingholme. How do I go about it?
If you have a skill or passion that you wish to share with others, we are interested in hearing from you. For general information and course proposal preparation, please visit the tutor page.
My question is not covered on this page. Where can I get more information?
Please contact us with your specific enquiry.
Where can I find information about other providers and learning opportunities?
Please click here for more information about other learning opportunities.
Is my personal information safe and secure?
Please click here for more information about our privacy and use of personal information policy.
Do you hire your facilities?
Please click here for more information about our facilites and how to hire.
Our office is open:
Monday to Friday: 9 am – 4 pm excluding public holidays.
Our office is located at:
22 Cholmondeley Avenue, Opawa, Christchurch.
We are on facebook and brochures are available at your local Christchurch Library.