Frequently Asked Questions
What is ACE?
ACE is an acronym for Adult and Community Education.
Who can enrol in your classes?
Risingholme classes are open to everyone aged 16 and over who are not currently at school, regardless of educational background, unless specified otherwise.
How do I enrol?
You can register online, by phone, fax, email, mail or in person.
PDF Format – Download PDF document here
Word Format – Download Word document here
When do I enrol?
Our website contains information about courses for the whole year and we take enrolments throughout the year – we advise enrolling early to ensure you are in your favourite course. We operate on a first come, first served basis.
The courses page contains a summary of the current term’s courses. Click on the catergory link to see the full lists.
Early registration is encouraged to ensure enrolment in the class and to prevent cancellation due to low enrolment.
When are you open?
Office hours at 99 Hawford Road are 9 am – 4 pm except public holidays.
The Centre closes down over the Christmas holidays and these dates will be advised.
Click here for information on term dates and when the office is likely to be closed.
Is payment due at the time of enrolling?
Yes, payment is due at the time of enrolling to guarantee your place in the course.
What payment methods are accepted?
- In person at the office (99 Hawford Rd, where the temporary office is now situated) – by cash, cheque, credit card or eftpos
- By mail – cheque or credit card. Cheques payable to Risingholme Community Centre
- Ring in to provide your credit card number
- Internet banking or depositing in our bank account
Our bank details are as follows:
Risingholme Community Centre account 03 1598 0006558 00
Please add as reference/particulars your surname and the course name.
E.g [own surname] [course enrolling in]
How is enrolment confirmed?
When you enrol in one of our courses, you will receive an enrolment confirmation by email. If you do not have email, please provide a stamped, self-addressed envelope with your enrolment.
- Your payment secures your place.
- Once we receive your payment, we will issue a receipt and course information. (You are welcome to request the course information prior to this.)
- We will keep you enrolled unless you indicate otherwise. Please let us know as soon as possible if you are not able to attend the course e.g. due to work commitments.
- In the event that you have not paid your course fee and we are experiencing demand for the course we will contact you again and will ask you to pay your course fee if you have not paid – this could include putting you on the waiting list for the course.
- We respectfully ask that you confirm your payment as soon as possible as we need to confirm with the tutor and do so based on receiving enough paid enrolments.
You will be notified of any changes to the course(s) that you have enrolled in.
If cancelled, you will have the option of a full refund or a transfer to another course.
I have sent in my enrolment but I have not heard from you?
We endeavour to confirm your enrolment as soon as we can. However, at times we experience high volumes of enrolments. If it is more than a week after you have emailed your enrolment to us, do contact us to enquire about the status of your enrolment.
Please check your spam filter as well.
How will I know if a class is full?
If you have mailed in or emailed your enrolment for a class which was already full, you will be contacted and given the option to be placed on the waiting list for that class. If you register in person, you’ll know immediately the status of the class.
What if I am placed on a waiting list – do I show up on the first night of class?
If you are placed on a waiting list, you will be contacted if a space becomes available. Please do not go to the class unless the Centre has contacted you. All waiting lists are handled on a “first come – first serve” basis and each class is filled in the order people were placed on the waiting list.
If there are several on a waiting list, we sometimes create another class section. The Centre will contact you if this is the case.
Can I contact the tutor before taking the class?
Contact the office with your query and we will contact the tutor with your name and contact details and have the tutor contact you. A reminder that all our tutors are part time tutors and may not be able to contact you immediately.
How will I know if the class I registered for is going to take place?
You will receive a confirmation email from us that we have processed your enrolment. After this initial email, you will be contacted if the class is cancelled. Assume the class is being held if you do NOT receive a call, text or email from the office. Please ensure we have your current contact information.
Will I receive a reminder notification about my upcoming class?
We endeavour to send reminders by email 24 – 48 hours before a class is due to start. It is however your responsibility to remember the date and time of your class. There are no refunds for ‘no-shows’.
How do I know where to go?
Location information is published on our website and in the course information sheet. Your receipt also contains class location.
What should I bring to class?
You may want to bring a note pad, pen or pencil to take notes. Furthermore, your course information sheet will cover what you need to bring for the first class. Once the class has started, your tutor will discuss what you need to bring for subsequent classes.
Are these credit classes?
Courses offered through us are non-credit courses. Grades and/or degrees are not part of these courses. Upon request, certificates of participation and/or completion are available for all Community Education classes.
What if a course does not meet the minimum enrolment numbers?
If the course you have enrolled in does not meet minimum enrolment requirements, the course will be cancelled. We will notify you of the cancellation by phone, email and text providing you with the option of signing up for another course or a full refund.
What is your refund policy?
Please click here to access our refund policy.
Will a refund be issued if I miss my class?
No, refunds are not issued for missed classes.
Can’t I make up the class at a later date?
For safety and security reasons, only enrolled students for a particular class are allowed in classes. It is sometimes possible to attend another section of the same class if taught by the same tutor during the same term. This is however at the Centre's, in consultation with the tutor’s, discretion.
Why the strict refund policy?
Decisions to run a class are made based upon student enrolment numbers. If someone were to cancel their enrolment after the start of the course, the Centre still has all the costs associated with the class e.g. paying the tutor’s wages, contribution towards electricity and other overheads.
What happens if a class is cancelled due to extreme weather or some unforeseen event?
Please click here to read about our procedures in such events.
What happens at the first session?
At your first session, you will meet your tutor and fellow learners.
Your tutor will
- Tell you more about the course and the different ways in which you will learn
- Ask what you hope to achieve
- Chat with you to check that you are happy that this is the right course for you
- Let you know how you can tell us how you are getting on
- Advise you about course materials or equipment you may need
- Tell you what to do if you cannot attend the course
- Give ideas about further courses you may want to progress to
- Answer any questions you may have
- Tell you about health and safety.
How can I provide feedback for the course I have taken?
Let us know what you think. We are keen to hear what you think about your experience as an adult learner.
A course evaluation is available at the end of your course.
Comments: If you have any comments or suggestions for making services even better let us hear them.
Compliments: If you think we are doing things well we would like to hear that too.
Complaints: If you are not satisfied about a standard of service, action, or lack of action, by ourselves, or by others working on our behalf, please tell us and what we can do to improve things.
I am interested in tutoring in your programme. How do I go about it?
If you have a skill or passion that you wish to share with others, we are interested in hearing from you. For general information and course proposal preparation, please visit the tutor page.
My question is not covered on this page. Where can I get more information?
Please contact us with your specific enquiry.
Where can I find information about other providers and learning opportunities?
Please click here for more information about other learning opportunities.
Please note – our current office location is at 99 Hawford Road. This is adjacent to the Risingholme park.